DELIVERY AND DISPATCH
16TH JUNE 2021 UPDATE - STUDIO BREAK
Orders can still be placed online and will be processed from Tuesday 29th June, when the studio reopens after my summer break. Processing times will then be as outlined below.
Orders are usually handmade and dispatched within 1-4 working days of the date when you placed your order. During busy periods this lead time may be extended, but I will always get in touch with you to let you know if this will effect your order. (Working days are Monday to Friday, 9-5pm, UK bank holidays not included) UK Orders are sent by Royal Mail's First Class Service, which is estimated to arrive in 1-2 working days. HOWEVER there can still be delays in the postal system due to the global pandemic, so your patience would be greatly appreciated at this challenging time for us all. Please allow longer for deliveries and plan ahead if you need something to arrive for a certain date. Do get in touch if you need something quickly as it may be possible for you to upgrade your delivery to a faster option, with a guaranteed delivery date.
DELIVERY COSTS UK Addresses
- Royal Mail First Class £3.50 for jewellery. Wire flower packages are charged at £3.50 or £4.50 depending on their size and weight.
- Orders over £200 will be automatically upgraded to Royal Mail's Special Delivery Service, which is tracked, insured and signed for.
For items sent ordinary first class a certificate of posting will be obtained. These items usually arrive within 1-2 working days of posting, in our experience it is extremely rarely for items to be delayed, however if this does happen, and the item doesn't arrive when you are expecting it please let us know as soon as possible, so we can help to resolve the situation. Initially we will ask you to allow 3 weeks from your order date for the item to arrive, as in our experience delayed items will usually arrive within that period. If after this time if your order has still not arrived your order will be replaced or refunded.
- Royal Mail International Signed For or Tracked service £10.00
Depending on which services are available for your location your order will be sent tracked, or signed for, or tracked and signed. Delivery to Europe can take 3 to 7 working days from posting. These are estimated delivery times as these are not date guaranteed service. Customs charges and VAT maybe added on arrival in the destination country, this is charge that you, the customer, or recipient pays.
Australia, New Zealand, Canada and the US
- Royal Mail International signed or tracked delivery £12.00
Depending on which services are available for your location your order will be sent tracked, or signed for, or tracked and signed. Delivery to these countries is estimated to take 5 to 7 working days from posting.These are estimated delivery times as these are not date guaranteed services. Somethimes items can be held up in customs which can also effect delivery times. A customs charge maybe added on arrival in the destination country, this is charge that you, the customer, or recipient pays.
Jewellery is carefully packed in a cardboard box that will fit through most letterboxes. All jewellery is presented in a gift box made from recycled materials. Care advice will also be included. Larger items such as hair garlands or decorative wire flowers are often packed in larger boxes that won't fit through your letterbox.
If your order doesn't arrive when you expect it
In our experience it is extremely rare for items to be delayed, however if this does happen and the item doesn't arrive when you are expecting it, please let us know as soon as possible so that we can help you to resolve the situation. Initially we will ask you to allow three weeks for your order date for the item to arrive, as in our experince delayed items will usually arrive within that period. It also allows us time to investigate with Royal Mail. If after this time and following investigation your order still hasn't been located then your order will be replaced or refunded.