Delivery

Delivery

COVID-19

I am still able to send out orders following my usual dispatch times outlined below of 1-3 working days. However it is possible that the current situation may mean that orders take slightly longer than usual to pass through Royal Mail's system, please be patient during this challenging period - thank you.

Jewellery is usually dispatched within 1-3 working days of your order, at busy times this could be up to a maximum of 7 working days of order confirmation. In the unlikely event that your order is delayed we will contact you with an alternative dispatch time and the option to cancel your order.

 UK Addresses

  • FREE postage on orders over £60, by Royal Mail First Class Signed For service
  • Royal Mail First Class £3.00 for orders under £60
  • Royal Mail First Class Signed For service £4.00 for orders under £60. Signed for items require a signature on delivery.
  • Orders over £200 will be automatically upgraded to Royal Mail's Special Delivery Service, which is tracked, insured and signed for.

For items sent ordinary first class a certificate of posting will be obtained. These items usually arrive within 1-2 working days of posting, in our experience it is extremely rarely  for items to be delayed, however if this does happen, and the item doesn't arrive when you are expecting it please let us know as soon as possible, so we can help to resolve the situation. Initially we will ask you to allow 3 weeks from your order date for the item to arrive, as in our experience delayed items will usually arrive within that period. If after this time if your order has still not arrived your order will be replaced or refunded.

Europe

  • Royal Mail International Signed For or Tracked service £10.00

Depending on which services are available for your location your order will be sent tracked, or signed for, or tracked and signed. Delivery to Europe can take 3 to 7 working days from posting. These are estimated delivery times as these are not date guaranteed services.

Australia, New Zealand, Canada and the US

  • Royal Mail International signed or tracked delivery £12.00

Depending on which services are available for your location your order will be sent tracked, or signed for, or tracked and signed. Delivery to these countries is estimated to take 5 to 7 working days from posting.These are estimated delivery times as these are not date guaranteed services. Somethimes items can be held up in customs which can also effect delivery times.

Packaging
Jewellery is carefully packed in a cardboard box that will fit through most letterboxes. All jewellery is presented in a gift box made from recycled materials. Care advice will also be included.

If your order doesn't arrive when you expect it

In our experience it is extremely rare for items to be delayed, however if this does happen and the item doesn't arrive when you are expecting it, please let us know as soon as possible so that we can help you to resolve the situation. Initially we will ask you to allow three weeks for your order date for the item to arrive, as in our experince delayed items will usually arrive within that period. It also allows us time to investigate with Royal Mail. If after this time your order still hasn't arrived then your order will be replaced or refunded.