DELIVERY AND DISPATCH TIMES

Orders are handmade and dispatched within 1-4 working days of the date when you placed your order. (Working days are Monday to Friday, 9-5pm, UK bank holidays not included) UK Orders are sent by Royal Mail's First Class Service, which is estimated to arrive in 1-2 working days, please note that this is not a service with a guaranteed delivery date, and there are still sometimes delays in Royal Mail's system beyond my control. Do get in touch if you need something quickly as it may be possible for you to upgrade your delivery to a faster option, with a guaranteed delivery date.

 DELIVERY COSTS UK Addresses

  • Royal Mail First Class £3.50 for jewellery. Wire flower packages are charged at £3.50 to £5.50 depending on their size and weight. Wire flowers including a glass bottle are charged at £5.50.

For items sent ordinary first class a certificate of posting will be obtained. These items usually arrive within 1-2 working days of posting, in our experience it is extremely rarely  for items to be delayed, however if this does happen, and the item doesn't arrive when you are expecting it please let us know as soon as possible, so we can help to resolve the situation. Initially we will ask you to allow 3 weeks from your order date for the item to arrive, as in our experience delayed items will usually arrive within that period. If after this time if your order has still not arrived your order will be replaced or refunded.

Europe

  • Royal Mail International Signed For or Tracked service £10.00

Depending on which services are available for your location your order will be sent tracked, or signed for, or tracked and signed. Delivery to Europe can take 3 to 7 working days from posting. These are estimated delivery times as these are not date guaranteed service. Customs charges and VAT maybe added on arrival in the destination country, this is charge that you, the customer, or recipient pays.

Australia, New Zealand, Canada and the US

  • Royal Mail International signed or tracked delivery £12.00

Depending on which services are available for your location your order will be sent tracked, or signed for, or tracked and signed. Delivery to these countries is estimated to take 5 to 7 working days from posting.These are estimated delivery times as these are not date guaranteed services. Somethimes items can be held up in customs which can also effect delivery times. A customs charge maybe added on arrival in the destination country, this is charge that you, the customer, or recipient pays.

Packaging
Jewellery is carefully packed in a cardboard box that will fit through most letterboxes. All jewellery is presented in a gift box made from recycled materials. Care advice will also be included. Larger items such as hair garlands or decorative wire flowers are often packed in larger boxes that won't fit through your letterbox.

If your order doesn't arrive when you expect it

In our experience it is extremely rare for items to be delayed, however if this does happen and the item doesn't arrive when you are expecting it, please let us know as soon as possible so that we can help you to resolve the situation. Initially we will ask you to allow three weeks for your order date for the item to arrive, as in our experince delayed items will usually arrive within that period. It also allows us time to investigate with Royal Mail. If after this time and following investigation your order still hasn't been located then your order will be replaced or refunded.

 

Delivery