Terms and Conditions

Payment through Paypal
This is a safe, easy way to pay online. PayPal allows you to pay in any way that you prefer, including through credit cards, bank accounts, buyer credit or account balances. Please note that you do not need a PayPal Account to use this payment method. Find out more.

Delivery
Jewellery is usually dispatched within 2 to 3 working days of order confirmation, but at busy times this could be up to a maximum of 7 working days of order confirmation. In the unlikely event that your order is delayed we will contact you with an alternative dispatch time and the option to cancel your order.

UK Addresses

  • Royal Mail First Class FREE
  • Royal Mail First Class Recorded £1.50
  • Royal Mail Special Delivery £5.00

We are not responsible for items lost in the post. For items sent ordinary first class (FREE) a certificate of posting will be obtained, items sent this way are not insured, which is entirely at your own risk.

Recorded delivery items are tracked and a signature is required on delivery, items sent this way are not insured, which is entirely at your own risk.

Special delivery items are tracked with a signature on arrival, full insurance is provided by Royal Mail.

International Addresses

Please see the Delivery section for more details.
Packaging
All jewellery is presented in a gift box or bag and packaged in such a way as to ensure it arrives in perfect condition. Care advice will also be included.
Guarantee
Every effort has been made to describe and represent the goods accurately but it is important to remember that all jewellery is made individually by hand and that no two items will be identical. There may therefore be some small differences from the pictures representing the products online and the goods despatched. Measurements and sizes are approximate and given as a guide to the customer. We want you to be happy with your purchases and you may return any item if you are not satisfied.

Prices and availability are subject to change without notice.
Reaching Us
If you need to reach us, please send a message via our Contact Us page or alternatively call 07733 026077.  

Privacy Policy
We do not disclose buyers' information to third parties.

After we have sent your order we may contact you by email to ask for your feedback, which helps us maintain and improve our service. You are under no obligation to respond, though your help would be greatly appreciated. You may also be offered the opportunity to sign up for our Enewsletter, but be assured that we will not add you to our mailing list without your permission.

Returns Policy
We want you to be completely happy with your purchases. If you are not satisfied with your purchase, notify us within 7 days of receipt. We will give you a full refund provided that the goods are returned unworn, in their original packaging and in the condition sent. We regret that due to hygiene reasons earrings cannot be returned.

Please check goods on delivery, faulty or damaged items can be returned, please notify us within 7 days of receipt, and they will be replaced where possible or a full refund given. After this time we have no liability for goods said to be damaged on delivery. We cannot exchange or refund customer damaged items, but may be able to repair them. This does not affect your statutory rights.

Please note that we are not responsible for return postage and advise that items are returned by recorded delivery as refunds can only be given on goods received by us.

Return address: Judith Brown Jewellery, Unit Twelve, Chatterley Whitfield Enterprise Centre, Off Biddulph Road, Chatterley Whittfield, Stoke on Trent, ST6 8UW
 

Distance Selling Regulations

Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the day of receipt of the goods without giving a reason.

If your order has been confirmed, but you have not yet received the items, you can change or cancel your order Contact Us or telephone us on 07733 026077. If your order has already been dispatched, as well as notifying us that you wish to cancel you will need to return the cancelled item(s) at your own expense to the address given. We will refund the order or relevant part of it, including any original delivery charge to you if the whole order is returned as soon as possible and in any case within 30 days of cancellation.

If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.