We want you to be completely happy with your purchases. If you are not satisfied with your purchase, notify us within 7 days of receipt. We will give you a full refund provided that the goods are returned unworn, in their original packaging and in the condition sent. We regret that due to hygiene reasons earrings cannot be returned.
Please check goods on delivery, faulty or damaged items can be returned, please notify us within 7 days of receipt, and they will be replaced where possible or a full refund given. After this time we have no liability for goods said to be damaged on delivery. We cannot exchange or refund customer damaged items, but may be able to repair them. This does not affect your statutory rights.
Please note that we are not responsible for return postage and advise that items are returned by recorded delivery as refunds can only be given on goods received by us.
Return address: Judith Brown Jewellery, Unit Twelve, Chatterley Whitfield Enterprise Centre, Off Biddulph Road, Chatterley Whittfield, Stoke on Trent, ST6 8UW
Distance Selling Regulations
Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the day of receipt of the goods without giving a reason.
If your order has been confirmed, but you have not yet received the items, you can change or cancel your order Contact Us or telephone us on 07733 026077. If your order has already been dispatched, as well as notifying us that you wish to cancel you will need to return the cancelled item(s) at your own expense to the address given. We will refund the order or relevant part of it, including any original delivery charge to you if the whole order is returned as soon as possible and in any case within 30 days of cancellation.
If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.