Free Delivery

Delivery

Jewellery is usually dispatched within 3-5 working days of your order, at busy times this could be up to a maximum of 7 working days of order confirmation. In the unlikely event that your order is delayed we will contact you with an alternative dispatch time and the option to cancel your order.

 UK Addresses

  • Royal Mail First Class FREE
  • Royal Mail First Class Signed for £2.00
  • Royal Mail Special Delivery £7.00

For items sent ordinary first class (FREE) a certificate of posting will be obtained. These items usually arrive within 2 working days of posting, in our experience it is extremely rarely  for items to be delayed, however if this does happen, and the item doesn't arrive when you are expecting it please let us know as soon as possible, so we can help to resolve the situation. Initially we will ask you to allow 3 weeks from your order date for the item to arrive, as in our experience delayed items will usually arrive within that period. If after this time if your order has still not arrived your order will be replaced or refunded.

"Signed for" items require a signature on delivery.

Special Delivery items are tracked with a signature on arrival, full insurance is provided by Royal Mail. 

Europe

  • Airmail £3.50
  • Royal Mail International Signed For £10.00

For items sent by Airmail a certificate of posting will be obtained. 

The International Signed For service includes insurance up to £500, a signature is required on delivery and the item is trackable until it leaves the UK. For more information on these Royal Mail services please click here. Delivery to Europe can take between 3 to 7 days from posting.

Australia, New Zealand, Canada and the US

  • Airmail £4.50
  • Royal Mail International signed for £11.00

For items sent by Airmail a certificate of posting will be obtained. The International Signed For service includes insurance up to £500, a signature is required on delivery and the item is trackable until it leaves the UK. For more information on these Royal Mail services please click here. Delivery to these countries can take about 7 days from posting.

Packaging
All jewellery is presented in a gift box made from recycled materials or a gift pouch and packaged in such a way as to ensure it arrives in perfect condition. Care advice will also be included.

If your order doesn't arrive when you expect it

In our experience it is extremely rare for items to be delayed, however if this does happen and the item doesn't arrive when you are expecting it, please let us know as soon as possible so that we can help you to resolve the situation. Initially we will ask you to allow three weeks for your order date for the item to arrive, as in our experince delayed items will usually arrive within that period. It also allows us time to investigate with Royal Mail. If after this time your order still hasn't arrived then your order will be replaced or refunded.